Fixing participant registration errors

This page lists the most common errors when Signer links a participant to a user. For each error, it gives the cause and the fix. To understand how Signer searches for the user, see Participant identification.

EmailAlreadyBeingUsed

Signer tried to create a new user, but the e-mail already belongs to another GrantID account. This happens, for example, when the participant has a new CPF and an e-mail that already exists.

Use the e-mail of the existing account or a new e-mail. If one mailbox must serve more than one person, see Same e-mail for people with different CPFs.

CpfAlreadyBeingUsed

The same applies to PassportAlreadyBeingUsed, RucAlreadyBeingUsed and the other errors of this kind. The identifier already belongs to another account, and its mode is unique.

Check that the identifier is correct. If the person already has an account, use that account's e-mail.

The signature comes out with someone else's name or CPF

Signer searched by e-mail and found another user. See the example.

Use one e-mail per person, or switch the instance to search by CPF. See Same e-mail for people with different CPFs.

Same e-mail for people with different CPFs

A holder and a dependent are one example. By default, the e-mail is unique in GrantID.

Ask support for this combination: GrantID sign-in by CPF, CPF in Unique mode, non-unique e-mail in GrantID, and EnableMultipleIdentifiersPerUser off. It only works with all four.

DuplicateUser

The request has the same user more than once.

Remove the repeated participant.