---
title: "Managing an organization"
description: "Guide for the administrator of a Signer organization: adding and removing users, what happens when an employee leaves, the last administrator and changing plans."
canonical: "https://docs.lacunasoftware.com/en-us/articles/signer/user-guide/admin-organizacao"
locale: "en"
product: "Signer"
last_updated: "2026-10-22"
---

# Managing an organization

An **organization** groups the users, documents, folders and templates of a company or department. This page is
for the organization administrator.

Each user of the organization has an **Access Profile**, which sets what the user can do. See the permissions of
each profile in [Access profiles](https://docs.lacunasoftware.com/en-us/articles/signer/user-guide/perfis-de-acesso).

## Adding a user

1. In the side menu, click **Organizations** and select the organization.
2. In the user list, click the **+** button.
3. In the **Add user** dialog, fill in the person's details.
4. In **Access Profile**, pick the profile.
5. Save.

To change someone's profile, click the **Edit** button on the user's row. The **Edit user** dialog opens.

Through the API, use `POST /api/organizations/users` to add or change a user and
`DELETE /api/organizations/users/{userId}` to remove one. The API key needs the permission to manage users.
Personal accounts have no users.

## Removing a user

On the user's row, click the **Remove from organization** button. Signer removes the user's profile and their roles
in the organization's folders.

## When an employee leaves

Documents, templates, flows and folders belong to the organization, not to the user. When you remove an employee:

* The documents they created stay in the organization. The Operator, Manager and Administrator profiles still see
  them. Folder members do too.
* Managers and administrators can cancel, refuse, move, pause or delete those documents.
* The employee loses their creator rights. They only keep seeing the documents where they are a flow participant.
* The templates and folders they created stay with the organization. Managers and administrators can manage them.

If the employee still has a pending signature or approval, they remain a participant. To replace the participant,
edit the document's flow.

## The last administrator

The organization must have at least one administrator. If you try to remove the last administrator, or take the
Administrator profile away from them, Signer shows the error *The last administrator of the organization cannot be
removed* (`OrganizationCannotRemoveLastAdministrator`).

If no administrator can sign in, for example because the only one left the company, the instance administrator can
add a new administrator. They do this in the **Administration** area, under **Organizations**. If you use Signer in
the cloud (SaaS), ask Lacuna support.

## Changing plans

If the instance allows hiring plans, the organization administrator sees the **Change plan** button in the
organization's **Invoices** section. The button opens the list of plans.