---
title: "Troubleshooting issues on your Amplia instance (Windows Server)"
description: "Troubleshooting Amplia on Windows Server: common issues such as HTTP Error 502.5, with links to system logs and startup errors."
canonical: "https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/windows/troubleshoot"
locale: "en"
product: "Amplia"
last_updated: "2026-07-14"
---

# Troubleshooting issues on your Amplia instance (Windows Server)

Common issues:

* [HTTP Error 502.5 - ANCM Out-Of-Process Startup Failure](https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/windows/troubleshoot/502-5) upon accessing the website

> **Note**
>
> If the issue you are encountering is not listed here, try checking the system logs (links below) or contact us.

## See also

* [Checking the system logs](https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/windows/troubleshoot/check-logs)
* [Troubleshooting startup errors](https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/windows/troubleshoot/startup-errors)