---
title: "Troubleshooting issues on your Amplia instance (Azure App Services)"
description: "Common issues of Amplia on Azure App Services, such as HTTP Error 500.30 and 502.5 at startup, and where to look next."
canonical: "https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/azure/troubleshoot"
locale: "en"
product: "Amplia"
last_updated: "2026-07-14"
---

# Troubleshooting issues on your Amplia instance (Azure App Services)

Common issues:

* *HTTP Error 500.30 - ANCM In-Process Start Failure* upon accessing the website - see [Troubleshooting startup errors](https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/azure/troubleshoot/startup-errors)
* *HTTP Error 502.5 - ANCM Out-Of-Process Startup Failure* upon accessing the website - see [Troubleshooting startup errors](https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/azure/troubleshoot/startup-errors)

> **Note**
>
> If the issue you are encountering is not listed here, try [checking the system logs](https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/azure/troubleshoot/check-logs) or contact us.

## See also

* [Checking the system logs](https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/azure/troubleshoot/check-logs)
* [Troubleshooting startup errors](https://docs.lacunasoftware.com/en-us/articles/amplia/on-premises/azure/troubleshoot/startup-errors)